Privacy Policy

Homemed (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. Scope

This Privacy Policy applies to all users (“you”, “your”) of our website and related services. By using our website or submitting any personal information, you consent to the processing of your personal information as described herein.

2. What We Collect

We only collect personal information that you knowingly and voluntarily provide. This may include, but is not limited to:

  • Full name and contact details
  • Account or registration information
  • Information submitted in service or support requests
  • Device or usage data (see section 9 on cookies and trackers)

3. Lawful Basis for Processing

We process your personal information only where we have a lawful basis to do so under POPIA. This includes:

  • Your explicit consent;
  • Performance of a contract with you;
  • Legal obligation;
  • Legitimate interest, provided your rights are not overridden.

4. How We Use Your Information

Your information may be used for the following purposes:

  • To deliver products or services requested by you
  • To respond to inquiries and support requests
  • For legal and regulatory compliance
  • To analyse website usage and improve our services (in aggregated, non-identifiable form)
  • To communicate service or policy updates

5. Third-Party Processing

Your data may be processed by trusted third parties acting on our behalf for limited purposes, such as analytics, customer support, or secure hosting. These parties are bound by confidentiality agreements and POPIA-compliant data processing terms.

We do not sell or share your personal information with third parties for direct marketing without your explicit consent.

6. Data Subject Rights

In accordance with POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing under certain circumstances
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Regulator

To exercise these rights, contact us at info@homemed.com.

7. Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law.

8. Cookies and Tracking

We use cookies and tracking technologies to measure traffic, understand user behaviour, and improve the website experience. You may manage your preferences via your browser or our cookie notice.

Google Analytics

We use Google Analytics to collect anonymised website usage data. You can opt out via Google’s Ads Settings or browser tools.

9. Security

We take appropriate technical and organisational measures to safeguard your personal information against loss, unauthorised access, or disclosure.

10. Links to Other Sites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of such sites and recommend reviewing their privacy policies independently.

11. Changes to This Policy

This policy may be updated periodically. Continued use of the website indicates acceptance of the current version.

12. Contact Information

Data Controller:
Homemed (Pty) Ltd
100 Sovereign Drive
R21 Corporate Park
Nellmapius Drive, Irene
Pretoria, South Africa
Email: info@homemed.com

For POPIA-related concerns, you may also contact the Information Regulator of South Africa at www.justice.gov.za/inforeg.